Frequently Asked Questions

Normally, your package processing time takes between 24 - 48 hours.

1. Our standard delivery option is typically 7-8 days.  For some smaller, readily available products, delivery may take as little as 3–7 days.

2. Our fast delivery option is between 3-4 days.

3. For a customized or tailored product, the package processing time would take much longer.

4. Please check the estimate provided at checkout for the most accurate timeline, as times may vary slightly based on your location and logistical circumstances.

We proudly offer worldwide shipping to most countries.

Please note that we cannot ship to P.O. Box addresses or APO/FPO/DPO addresses, so kindly provide a residential or business address during checkout.

Customs duties, taxes, and import fees vary by country. Any import duties or taxes incurred upon arrival are the responsibility of the customer.

Please contact your local customs office for details specific to your region.

We prioritize your security. We utilize advanced encryption (SSL) and secure payment gateways to protect your personal and financial information. We do not store your credit card details.

Q

Question

Answer

Q1

How can I change the shipping address or item in my order?

If your order has not yet shipped, please contact customer service immediately at support@startorque.com to request an update or modification. Once an order is shipped, changes and cancellations are no longer possible.

Q2

What is the order processing time?

After placing an order, our warehouse typically requires 1–2 business days to process, pack, and prepare it for shipment. Custom or pre-order items will follow the processing timeline indicated on the product page.

Q3

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking website. You can use this number to monitor your shipment's progress.

Q4

How can I cancel my order?

For regular products, you must contact customer service before the order ships. For custom-made items (e.g., custom seat covers, custom steering wheels), cancellation is not allowed once production details are confirmed.

Q

Question

Answer

Q1

How do I install the product?

Please first refer to the installation video (if available) on the product page or the detailed instructions included in your package. If you require further assistance, contact our support team at support@startorque.com.

Q2

How do I request a return or refund?

Please contact our customer support or send an email to support@startorque.com to start the return process. We will provide you with a return authorization number and the necessary instructions.

Q3

What is your refund policy?

We offer a 14-day return policy upon arrival of your package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Q4

What should I do if I haven't received my package?

First, confirm the shipping address is correct. If accurate, please check around your property and with neighbors. If it's still missing, please contact the local carrier using the tracking number provided. If the issue remains unresolved, contact us at support@startorque.com.

Q5

What should I do if the product arrives damaged?

Please immediately provide our customer service team (support@startorque.com) with pictures of the damaged product, the condition of the packaging, and your order number. We will verify the issue and arrange a prompt refund or replacement.

Q6

Why did I only receive one item when I ordered multiple products?

Orders with multiple items are often shipped in separate packages to expedite delivery. Please check your shipping confirmation email, as you will likely find a unique tracking number for each package.